My overall attitude towards RSA just changed
RSA may not be the mecca of technical knowledge but it certainly is a
great place to brush shoulders with folks and make new contacts.
After complaining to a friend here about one of our service providers,
he said ‘I sat between their CISO and Security Director at dinner last
night.’ So I arranged a meeting with the Director and aired out my
grievances and was pleasantly surprised to hear that he arranged for a
meeting with the CISO in the morning, at which time he plans on having a report of action already taken.
If they execute and follow-through, right F’ing on. If not, we’ll know
they are a BS company and I’ll have no qualms dumping their name all
over my blog. =)
So my $5,000 investment in RSA might have just paid for itself!
Thanks Luke!
I think a lot of problems high level managers like to get involved with sometimes, for a variety of reasons which are just all rambling theories by me.
- At one point most of these guys were in the trenches as well, and I very rarely hear managers who don’t wish, one some level, that they were back in the “doer” role as opposed to supervising the doers. Some managers take chances they can get! Many are geeks and they’re all still human!
- Layers of management and employees tend to not be fully honest up the chain, and real problems can get glorified, hushed up, and otherwise buried on their way up the ladder. For them to get the real deal story is sometimes eye-opening, refreshing, and necessary.
- Hell, they want to help their customers as well. When you have more of an eye on the macroscopic landscape, you can sometimes realize that microscopic problems can cause maelstroms and other problems (if I may just barely glance off some chaos theory there).
=) Good news on your service troubles though! Hopefully they get things done or give you appropriate reasons otherwise, and not lots of BS and marketing fluff and sales shoulder rubs and martinis. Honesty and action, if you ask me. That helps lead to success.
By LonerVamp on 02.08.07 4:56 pm
All true…
The way they handle this situation determines if we not only stay with them but also if we increase our business with them. Not to mention the friend of mine who told me they were at RSA said that how they handle this situation influences his decision to become a customer.
By Michael on 02.08.07 5:37 pm
Nice!
My quotes are actually from a calendar on my desk, one of those page-a-day things where you rip off a page each day. Each day has an Art of War quote on it, and I kinda just pull out the obviously applicable ones.
By LonerVamp on 02.09.07 8:22 am
[...] But before I could crash and more to the point, the thing that kept me up, was my least-favorite service provider giving us grief yet again. I’ve blogged (ranted) plenty about these guys in the past. Stupid things they’ve done include requesting us to open our firewall so that they can troubleshoot their problems easier, directly connecting their management network to our network, and more (I’m looking for previous posts to link here, bear with me). I met with their CISO and Director of Security at RSA to personally provide my grievances, yet they still toss us aside like the proverbial red-headed-stepchild. [...]
By mcwresearch.com » When the love is gone on 02.21.07 3:42 am