I really do hate when I’m trying to troubleshoot a problem with vendor support and they say something like ‘there’s a new upgrade available that addresses several problems relating to the one you’re having and we’d like you to upgrade.’

I seriously have never had a situation where upgrading firmware solved a problem. ever

I have a better idea, why don’t companies stop comping their people so heavily on new customer acquisition and comp a little more on customer retention. What makes me want to stick with a company more than anything? ROCK SOLID SUPPORT because if you have that, you obviously have a rock solid product.

You might have the Bentley of security appliances but if you can’t help me fix it then it’s no better than the pinto I just trashed to make room for your Bentley.

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